Retail

All Jamison Shaw Hairdressers and Sunlights Balayage branded products are 100% Satisfaction Guaranteed! If you’re unsatisfied after sampling any of our products, these items are fully refundable if returned within thirty (30) days of their original date of purchase with valid receipt. All other branded products may be returned within thirty (30) days of their original date of purchase with valid receipt for a salon credit good towards retail or services.

All appliance sales are final. Please contact original manufacturer for warranty details.

Services

If not fully satisfied with the results of your services, we are happy to offer a complimentary adjustment within a two week period following your original service date. Please notify us as soon as possible so that we may promptly schedule your return visit within this time period. Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment.

Because beauty is in the eye of the beholder and hairdressing is an art form (and not the sale of a commodity), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform an adjustment within a two week window, no monetary refunds will be issued for services rendered. No exceptions.

Salon Updates Effective January 2, 2025:

A 3.5% convenience fee will be added to all credit card transactions. Debit card transactions will not incur an additional fee.

To simplify your checkout process, gratuities to your service provider may now be added to your credit card or debit card at check out.

In addition to being able to add gratuities to your credit card and debit card transactions, gratuities may still be given in cash or by personal check.  In furtherance of our 2019 policy of going cashless, our in-salon ATM will be discontinued in the new year.